1. Order Processing Time
• All orders are processed within 1 business day.
• Orders placed after 2 PM will be processed the next working day.
• During high-volume periods, processing may take slightly longer. You will be notified in such cases.

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2. Estimated Delivery Time

Your order will be delivered within:

📦 4–7 business days (Standard Delivery)

Delivery timelines may vary due to:
• Natural calamities
• Weather conditions
• Remote location deliveries
• Logistics partner delays

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3. Shipping Charges
• Free shipping may be offered on selected products or during special promotions.
• Any applicable shipping fee will be displayed at checkout before payment.

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4. Order Tracking

Once your order is shipped:
• You will receive an email/SMS with the tracking number.
• You can track your parcel using the tracking link provided.

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5. Shipping Coverage

We currently ship across India.
For any region not serviceable, you will be notified at checkout.

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6. Delayed or Lost Shipments

In case of:
• Excessive delay
• Lost parcel
• Tracking not updating

Please contact us immediately and we will coordinate with the logistics team to resolve the issue.

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7. Wrong Address or Undeliverable Orders

If a package is returned due to:
• Incorrect address
• Failed delivery attempts
• Customer unavailability

We may:
• Reship the order (additional charges may apply), or
• Issue a refund (after deducting shipping costs)

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8. Delivery Confirmation

Once marked delivered by the logistics partner, Rabell is not responsible for:
• Theft
• Loss after delivery
• Delivery to security guards/neighbours at the customer’s request

However, we will assist you in raising a ticket with the courier partner.