Refund policy

At Rabell, we are committed to offering premium-quality products and a smooth shopping experience. Most items are eligible for return within a 10-day return window unless marked as “Non-Returnable”.

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Return Window

You can request a return within 10 days from the date of delivery.

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Refund Method & Processing Time

• For prepaid orders, the refund will be issued to the original payment method.
• For Cash on Delivery (COD) orders, the refund will be transferred to your bank account.
• Once we receive and inspect the returned product, your refund will be issued within 2 business days.

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Eligible Reasons for Return

You may return a product if it is:
• Physically damaged
• Missing parts or accessories
• Defective or not functioning properly
• Different from the description or wrong item delivered

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Return Conditions

A return will be accepted only if:
• The product was not damaged while in your possession
• The product returned is the same item that was delivered
• The product is returned in its original condition with the brand box, MRP tag, user manual, warranty card and all accessories

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Non-Returnable Items

Products marked “Non-Returnable” cannot be returned unless they arrive damaged, defective, or incorrect.
In those cases, Rabell will offer a full refund or a replacement after verification.

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Replacement Policy

Replacement will be provided only if the exact same item is available in stock.
If the replacement is not available, a full refund will be issued.

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How to Initiate a Return

1. Contact us at contact@rabell.com or through the order section in your account.
2. Share your order number, photos of the issue (in case of damage/defect), and the reason for return.
3. Our team will review your request and provide return approval.
4. We will arrange a pickup from your location or share the return shipping instructions.
5. Once the product reaches us, we will inspect it and process your refund or replacement.

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Misuse of Return Policy

Rabell may warn, suspend, or block customers who misuse returns through:
• Excessive return requests
• Repeated cancellations
• Refusal to accept delivered orders

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Important Note

If you receive a damaged or defective non-returnable item, please contact us within 10 days of delivery.